Terms and Services
Empathy Rocks Terms and Services
Last Updated: January 26, 2021
Effective Date: May 4, 2020
Empathy Rocks, Inc. (DBA “Empathy Rocks”; referred to the "Company") maintains the Empathy Rocks website as a service to the Internet community. The Empathy Rocks website (the “Site”) has been designed to provide general information about the Empathy Rocks products and services and the services of its affiliated companies.
This policy describes the types of information we may collect from you or that you may provide (i) when you visit the website www.empathy.rocks link (the “Site”), or (ii) from using our Empathy Rocks online and mobile software (collectively, the website and the Empathy Rocks software are our “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
That you may provide when you access or use the Services.
In email, text, and other electronic messages between you and the Company.
Our Services are not directed to people under the age of 18, and we do not intentionally gather personal information from visitors who are under the age of 18, without their parental or guardian’s consent or in some cases, the child’s assent or consent if the legal age of consent for health services is younger than age 18 according to state law. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at email@example.com. We will attempt to delete such information in accordance with the law.
Information We Collect About You and How We Collect It
We may collect the following information from you, for the following purposes:
When you use our Services, including a free trial, we may ask you for your name, address, telephone number, email address, or other contact details in order to respond to your request or inquiry or to verify your identity.
When you seek services from us in the course of contractual or customer relationships between you and/or your organization and us, we collect business contact information and other personal information in order to provide you with the services you have requested.
Computer and Internet Information
When you visit our Site or use our Services, we collect information about your computer and internet connection, including your IP address, operating system, browser type, cookies, and data about the pages you visit. This information may be collected automatically from your browser or your mobile device and is used to understand how you interact with the Services.
When you use our Services, we collect information about your use of and interaction with our Services in order to (a) serve you the content and functionality you request, and (b) to maintain the privacy and security of the Services. Location information collected includes your Internet Protocol (IP) address or unique device identifier.
Feedback / Support / Inquiries
If you provide us with feedback or contact us for support or to ask us questions, we will collect your name, email address, other contact information, and other information needed to respond to your feedback, provide the requested support, or to answer your question.
Financial and Payment Information
If you choose to purchase Services from us, you will need to give personal information and authorization for us to obtain information from various credit services. We may collect your bank account and other data necessary to process payments, including credit card numbers, security codes, expiration dates, and other related billing information. For example, you may need to provide the following information:
Credit card number
Home and business phone number
We do not store your payment information. By submitting your payment card information, you expressly consent to the sharing of your information with third-party payment processors and other third-party services (including but not limited to vendors who provide fraud detection services to us and other third parties).
We use various third-party vendors for risk analytics and compliance purposes, to track and analyze usage and volume statistical information of our Services and to process commercial transactions. We may use services provided and / or hosted by third parties, such as analytics services, to assist in providing our services and to help us understand how you use the Services. This information about your use of Services (including your IP address) may be transmitted to and stored at, our data warehouses or our vendors.
Pages of our Services may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Some content or applications, including advertisements, available with our Services are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. We may also use the services of third-parties for completing tasks related to the provision of our Services (e.g. processing of payments, execution of agreements). Where confidential information, such as information about our users, may be exchanged with third-party service providers, these providers are bound by confidentiality requirements at least as restrictive as those set forth herein. If you leave our Services to visit another website or use the services of a third-party, you should review the privacy policies of each third-party that you visit before using their sites or services.
These third parties may provide you with ways to choose not to have your information collected or used. For example, you can opt out of receiving targeted ads from members of the Network Advertising Initiative (NAI) on the NAI’s website.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
We are not responsible, or liable to you or any third party, for the materials, goods, or services provided by any third parties.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
To present our Services and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account and subscription, including expiration and renewal notices.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Services or any products or services we offer or provide though it.
To conduct research and analysis.
To validate the accuracy of existing products.
To develop new products and services.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
Disclosure of Your Information
To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Empathy Rocks’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Empathy Rocks about our Website users is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
We may also disclose your personal information:
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our subscription agreements, and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Empathy Rocks, our customers, or others (e.g., exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction).
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
California residents may have additional personal information rights and choices. Please see Your California Residents for more information.
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://iapp.org/resources/article/california-consumer-privacy-act-of-2018/#1798.185
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our System that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to firstname.lastname@example.org.
Accessing and Correcting Your Information
If you sign-up for an Empathy Rocks product you can review and change your personal information by visiting your account profile page.
Any data access is logged by user with time-stamping and IP information. User access is controlled with strong passwords as well as optional two-factor authentication. The server uses algorithms to identify and block any malicious users. Empathy Rocks conducts regular system security audits using outside security professionals. Further information can be found in Empathy Rocks’s Data Security Statement.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Empathy Rocks stands in solidarity with Black and Brown communities around the world. We stand in solidarity against police brutality, systemic racism, and the ongoing oppression of marginalized people. Learn more.